Account & access
Sign-in trouble, account email changes, or anything blocking your workspace.
support@tradetrace.netContact
Reach the TradeTrace team.
Email us directly for account access, product feedback, demo requests, product questions, or safe support requests. Contact and privacy help also live together in the support hub.
Pick a channel
One inbox, routed by topic.
Product feedback
Ideas, product feedback, demo requests, or a workflow you wish the journal handled.
Send feedbackPrivacy & data
Account deletion, data questions, or anything about how your records are stored.
Send a privacy requestBefore you write
Share the minimum, safely.
Helpful to include
- The email on your account
- The page or route where it happened
- What you expected, and what happened instead
Never send
- Passwords or one-time codes
- API keys, broker credentials, or cookies
- Private environment files
Quick answers first
The support hub covers journaling, replay, imports, exports, and accessibility, plus a local help assistant.
Open the support hub