Support & legal

Help, with clear privacy boundaries.

TradeTrace support is email-based for account and private-user issues. The bottom-right Trace Support widget can answer basic product questions from local help content without live AI or provider exposure.

Email support Contact options

Trace Support widget

Trace is using local support mode right now. For account-specific help, email support@tradetrace.net. It can help with TradeTrace workflows, not trading signals or financial advice.

Privacy boundary

Share only the minimum safe context needed to debug an issue. Never send passwords, API keys, cookies, or private environment files.

Data requests

Use authenticated app exports for your own records where available. Email support for account deletion or privacy questions.

Accessibility

Report keyboard navigation, focus, contrast, or responsive layout issues with the route and browser width where you saw them.

What to include

Send the route, what you expected, what happened, and whether it affects journaling, replay, analytics, screenshots, or prop tracking.

Legal

The fine print, in plain language.

Terms of use

How the workspace may be used, what it is not, and how accounts are handled.

Read the terms
Support & Legal | TradeTrace